Your appointments are very important to us, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a cancellation fee will apply.
“NO SHOWS” will be charged 50% percent of the booking amount.
During December or public holidays you will be charged the FULL appointment fee.
Clients are given a generous 10 min. to arrive to your appointment, if you are 10 minutes late or more you will have to reschedule and charged a fee.
The cancellation policy allows us the time to inform our wait list clients of any availability, as well as keeping our therapists scheduled filled, thus better serving everyone.
We appreciate your understanding and support with these policies.