Your appointments are very important to me, it is reserved especially for you, I understand that sometimes schedule adjustments are necessary; therefore, I respectfully request at least 24 hours notice for cancellations.
 
Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a cancellation fee will apply.
30% fee will be charged in case of late cancellation within 12 hours regardless of the situation. 
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“NO SHOWS” will be charged 50% percent of the booking amount. 
During December or public holidays you will be charged the FULL appointment fee.

Clients are given a generous 10 min. to arrive to your appointment, if you are 10 minutes late or more you will have to reschedule and charged a fee.
 
The cancellation policy allows us the time to inform our wait list clients of any availability, as well as keeping our scheduled filled, thus better serving everyone.
I appreciate your understanding and support with these policies.